The 5 questions every Airbnb guest asks (and how to answer them once)

Published 2026-04-08 by Umur Tuner

If you've hosted more than ten bookings, you've gotten the same five messages on repeat. Here's the full list, and the one welcome-book section that kills them forever.

1. "Where's the nearest grocery store?"

Name it, walking time, and hours. If it's closed on Sundays, say so in the same line. Bonus: mention what it's good for (cheap breakfast stuff, late-night wine).

2. "Best coffee/breakfast nearby?"

Pick three. Not fifteen. Guests freeze when you give them twenty options - decision fatigue is real. Three walking times, three opening times, one sentence each on what makes it good.

3. "How do I get to [main attraction]?"

Which line, how many stops, which ticket to buy, and walking time from the stop. If it's a famous attraction, include the booking link too - guests always forget to pre-book.

4. "Is tap water safe?"

Yes/no answer in bold. Three words. In most of Europe, saving guests the cost of bottled water is a 5-star move. In places where it's not safe, saying so clearly on Day 1 avoids a stomach bug and a 3-star review.

5. "Do I tip taxis / restaurants?"

Every country is different. Guests have no idea and they're genuinely anxious about it. Two lines: "Taxis: X percent. Restaurants: Y percent. Service charge included: yes/no." Done.

The one-page section

Put these five answers on page 1 of your welcome book, before anything else. Not a "welcome to our home" paragraph. Not an "about your host" section. These five answers, in this order. Your message volume will drop by 70% in a month.

HostGuide auto-generates exactly this page from any Airbnb URL.